Recovery guidance for residents, parents, and hostel staff in Pulivendula. Use this when profile, payments, uploads, or access gets stuck.
No. Resident accounts are invite-only, then profile completion activates the dashboard.
Residents can submit payment proof before profile completion. Other dashboard actions unlock after required profile details and hostel rules acceptance are complete.
Raise a support request or message staff so the hostel office can correct your resident record.
Mention the workflow, payment UTR, invite code, or screenshot problem. Avoid sharing sensitive identity numbers in plain text.
